Privacy Policy – Estates Now
At Estates Now, we take your privacy seriously. This Privacy Policy explains how we collect, use, store and protect your personal information when you interact with us, use our website or access our services.
In this Privacy Policy, “Estates Now”, “we”, “us” and “our” refer to Estates Now Pty Ltd, the legal entity responsible for providing our services.
Information We Collect
Depending on how you interact with Estates Now, we may collect information such as:
- Full name
- Residential or postal address
- Email address
- Phone number
- Date of birth or age, where relevant
- Identification information where required
- Payment and billing information
- Details of executors, beneficiaries and next of kin
- Information about estate assets and liabilities
- Information provided when requesting our services
- Information provided through forms, enquiries or communications
- Website, device and technical information, including IP address, browser type and usage data
Where relevant, we may also collect information provided as part of employment applications.
We may collect, use and verify identification and other information where necessary to comply with our legal, professional, anti-money laundering and counter-terrorism financing obligations.
Sensitive Information
Some information is considered sensitive under Australian privacy laws. Where we collect sensitive information, we will do so with your consent or where collection is otherwise permitted or required by law.
We will handle sensitive information in accordance with applicable privacy requirements.
How We Collect Information
We may collect personal information:
Directly from you:
When you complete a form, contact us by phone or email, use our website or communicate with our team.
Automatically:
When you visit or interact with our website, including through cookies, analytics and similar technologies where these are used.
From third parties:
Where appropriate, we may receive information from professional advisers, service providers, technology providers or other parties authorised to provide information to us.
We may also collect information from third parties where reasonably necessary to verify information, meet legal or professional obligations, or provide our services.
How We Use Your Information
We may collect, hold and use your information to:
- Provide our services
- Respond to enquiries and requests
- Prepare documents and support estate-related matters
- Communicate with you about your enquiry or matter
- Provide quotes and information about our services
- Process payments and manage billing
- Maintain business and administrative records
- Improve our website and services
- Conduct analytics where applicable
- Send marketing communications where you have provided the required consent
- Verify your identity where necessary
- Comply with anti-money laundering and counter-terrorism financing obligations
- Keep records required by law or professional obligations
- Meet legal and regulatory obligations
- Resolve complaints or disputes
- Protect and enforce our legal rights
- Handle employment applications where applicable
- Carry out other purposes permitted or required by law
Anti-Money Laundering and Counter-Terrorism Financing
Where required, Estates Now may collect, use and verify identification and other information to comply with applicable legal, professional, anti-money laundering and counter-terrorism financing obligations.
This may include:
- Collecting identification information
- Verifying your identity
- Conducting required checks
- Maintaining records required by law
- Using information to meet applicable legal and professional obligations
- Disclosing information where required or authorised by law
- Taking reasonable steps to protect information collected for these purposes
We may be unable to provide certain services or proceed with a matter if required identification or verification information is not provided.
Sharing Your Information
Where reasonably necessary, we may share personal information with third parties who assist us in providing our services or meeting our legal and professional obligations, including:
- Legal and professional advisers
- IT and technology providers
- Website and hosting providers
- Payment providers
- Communication providers
- Contractors and service providers
- Government authorities, courts and tribunals
- Regulators and law enforcement agencies where legally required or authorised
- Other parties where disclosure is required or permitted by law
We may also disclose information where necessary to comply with our legal, professional, anti-money laundering and counter-terrorism financing obligations.
We do not disclose personal information to related businesses or associated entities unless there is a legitimate and lawful reason to do so.
Overseas Disclosure
Some of our staff or service providers may be located outside Australia.
This may include staff located in the Philippines who provide administrative support, if applicable to our current operating arrangements.
Personal information may also be disclosed to overseas service providers where necessary to provide our services or operate our business.
The specific overseas service providers and countries involved should be confirmed before publication.
Where personal information is disclosed overseas, we will take reasonable steps to ensure appropriate privacy protections are in place in accordance with applicable Australian privacy requirements.
Your Privacy Choices
You may choose not to provide certain personal information. However, if the information is necessary for us to provide a particular service, comply with legal obligations or verify your identity, choosing not to provide it may affect our ability to assist you.
Where practical and permitted by law, you may also contact us without identifying yourself or by using a pseudonym.
Marketing Communications
We may contact you by email, SMS or other electronic methods to respond to enquiries, provide requested updates or, where you have provided the required consent, provide information about our services.
You can unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the communication or contacting us directly.
Accessing or Correcting Your Information
You may request access to personal information we hold about you.
If you believe that information we hold is inaccurate, incomplete, outdated or misleading, you can ask us to correct it.
We will handle access and correction requests in accordance with applicable privacy laws.
Privacy Complaints
If you have concerns about how we have handled your personal information, you can contact Estates Now with details of your complaint.
We will review your complaint and respond in accordance with our applicable complaints process.
The privacy complaints contact and escalation process must be confirmed before publication.
You may also have the right to contact the relevant Australian privacy regulator.
Protecting Your Information
Estates Now takes reasonable steps to protect personal information, including identification and information collected for AML/CTF purposes, from unauthorised access, misuse, loss, alteration or disclosure.
We use appropriate administrative, physical and technical safeguards to protect the information we hold.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
Cookies and Analytics
Our website may use cookies and similar technologies to understand website usage, remember preferences and improve our services.
The actual cookie and analytics tools used by the website must be confirmed before publication.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
Links to Other Websites
Our website may contain links to third-party websites. These websites operate independently and have their own privacy practices.
Estates Now is not responsible for the privacy practices or content of external websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business practices or legal requirements.
Any updated version will be published on our website.
Contact Us
If you have questions about this Privacy Policy, want to request access to your information, request a correction or make a privacy complaint, please contact:
Estates Now Pty Ltd
ABN: 89 689 092 751
ACN: 689 092 751
Email: info@estatesnow.com.au
Privacy Officer: To be confirmed
Last Updated: 27 August 2026